CorrectTrack is designed by management system experts with decades of corrective action experience. The CorrectTrack workflow keeps the process simple so everybody understands their role and can collaborate with others to solve a problem. CorrectTrack’s features make corrective action processes more reliable, effective and provides great tools for reporting to management.
Performing good effective corrective action can be challenging especially if:
The CorrectTrack collaborative process is based on user permissions. These permissions ensure that a corrective actions are addressed in stages. Each problem is reviewed and approved by another team member before the task can advanced to the next stage of completion. The process is similar a "Stage Gate" or "Toll Gate" process often used by organizations when designing products.
The role that each CorrectTrack user plays is based on the permissions they are granted by an Administrator. These permissions determine what the user is allowed to view, edit and create.
Team leaders have administrator permissions. They can edit all fields, assign, reassign and create new tasks. They can also add or deactivate team member users and much more.
Auditors have permission to create new tasks and edit certain task fields as determined by their specific role.
Task assignee's have limited permission for editing task fields. Their role is to investigate cause and propose a corrective action. Once approved, the assignee implements the corrective action and notifies the auditor or team leader.
CorrectTrack can address many types of tasks that an organization needs to address. When a task is created and a category is selected the task entry screen is populated with fields that are appropriate for that task. CorrectTrack can also be configured to provide customized data entry fields to fit each organization.
Non-conformance's come in all shapes and sizes. These can be found during internal audits, certification audits, product audits, compliance audits and more. This category of task usually requires some form of cause analysis, correction and corrective action.
These types of tasks also need to be investigated and corrected to prevent re-occurrence. These tasks are unique as they can have legal implications that require special attention by leadership.
CorrectTrack can handle almost any kind of task. These may include routine or one-of-a-kind tasks. They can be assigned to anyone and tracked to completion and verification.